top of page
  • Writer's pictureToolr Team

New Feature: Sync Checker - Your Time Entry Failsafe

In the event of poor device connectivity, or the reports won’t sync across devices, now you can check any "unsynced" time entries on your device to ensure you never miss a time entry and your payroll is accurate every time.

**Reliability and accuracy of your reports are critically important to us, so we’re constantly making improvements to support these brand promises. Your feedback is valued.

Sync Checker, what is it?

Our new feature, Sync Checker, will allow you to view any time entries that are not synced to reports. Now you can go to the source to check on time entries. Here are the two types of "unsynced" time entries:

Pending Time Entries: Any time entry that is pending syncing to reports. As soon as you have service connection via wifi or your data plan, the time entry will retry and sync to the cloud and your reports.

Failed Time Entries: Any time entry that has tried syncing to reports but failed for some reason. Syncing data across dispersed devices over the cloud is a complicated feat, and for that reason it doesn’t always work perfectly every time, even though that is what we strive for at Toolr. You can now retry these entries, or manually enter them on the admin dashboard.

How to use it?

It’s only accessible in your mobile app or tablet. Here is how you access and use it:

  • Check that you have the latest version of the app by going to the settings section of your device and checking you have version 2.5.0 or later. If not, go to your designated app store and search for Toolr Time Clock. Click on the app and then click update.

  • In the “Settings” section of the app, select “Syncing”

  • At the bottom is where the new feature is located, showing as “Unsynced Time Entries.” Ideally this should be 0 | 0 meaning there are no pending or failed entries. This will need to be checked for each device, because these are the raw entries that are stored locally, and have not synced across devices yet.

  • The number on the left is the number of “Pending” time entries. These will take care of themselves when connection is restored. The number on the right is the “Failed” time entries. These you will have to retry yourself, or manually just record the times in the admin panel. To access the unsynced time entries, just select the title and you will see the list of entries below:

  • If the “Retry” is unsuccessful, you can manually enter the information into the reports as an admin and then delete the time entry off of this list.

  • Retry the entries you want, and delete the others you’ve already manually accounted for. The time entries will only stay visible for a rolling two (2) months, in an effort to help keep your list clean.

What’s next?

We’ve rolled out a CHANGELOG. This is something the engineering team is excited about, so that you can be kept in the loop with all the things they’ve been working on. You can find it in the bottom left corner of the Admin Portal of our latest version:

We’re also about to start working on a bunch of new features and we’d love your help selecting which new features we should build first for you. Be on the lookout for an in-app survey next week that will ask you which features you would find most valuable.

We want to hear from you! Please reach out with any feedback or ideas in our new platform's help section (pictured below):


bottom of page